The closing date for all applications will be 31st March 2025.
We retain the right to close the application early – please apply as soon as possible to avoid potential disappointment.
Interviews will be held for the shortlisted applicants shortly after the closing date.
Please note that if you have not heard from us within a week of the closing date you have unfortunately not been shortlisted.
All applications should be received via CV with covering letter.
Job summary
Due to our current manager retiring later this year, we are seeking an experienced and dynamic practice manager to lead our friendly patient-centred practice, ensuring efficient day-to-day operations, effective patient care, and continuous improvement across all areas.
Our practice is situated in the Roath area of Cardiff mainly covering the local communities of Roath, Adamsdown, Splott and Tremorfa.
Our clerical staff offer a great blend of enthusiasm and experience, and the practice manager will be supported by an excellent team of senior administrators and a deputy manager.
Our permanent clinical staff of four GP partners, two part time salaried GPs, two nurses and an HCA also have significant experience.
We are looking to appoint a manager to provide strategic leadership for our team, with a good understanding of the unique challenges and opportunities of running a GMS practice.
Main duties of the job
Key Responsibilities:
- Operational Management: Oversee the smooth and efficient operation of the practice, including managing administrative and clinical workflows, patient services, and internal communication.
- Team Leadership: Manage and support an experienced team of healthcare professionals and administrative staff, fostering a positive, productive working environment.
- Financial Management: Monitor and manage the practice's financial performance, including budgeting, resource allocation, and ensuring compliance with relevant regulations. This will involve a thorough understanding of income streams from the GMS contract and non-GMS work and ensuring that contractual requirements for unified services, supplementary services and quality improvement projects are met efficiently.
- Compliance and Governance: Ensure that the practice adheres to all regulatory and contractual requirements, including those related to the Clinical Governance Practice Self-Assessment Toolkit (CGPSAT) and General Data Protection Regulation (GDPR).
- Strategic Development: Work with the clinical team and stakeholders to implement strategies that improve service delivery, patient outcomes, and patient satisfaction.
- IT and Systems Management: Ensure the practices IT systems are used effectively and remain compliant with healthcare standards.
About us
Clifton Surgery is a long-established practice in this area of Cardiff. With a patient population of approximately 7,500, we are dedicated to providing high-quality care in a friendly, supportive environment. Our team comprises of 4 GP partners, 2 salaried GPs, 2 practice nurses, a healthcare assistant and an excellent administrative and management team.
We play an active role within our Cluster of 8 local practices, and work alongside the Deep End Project supporting practices and patients living within deprived areas of Wales.
Clifton Surgery is committed to promoting diversity and equality in the workplace. We encourage applications from all sections of the community.
We are looking for the “Right Person” to work alongside our established team. Should training be required, this will be arranged as appropriate with support provided as necessary.
Job description
Job responsibilities include but are not limited to:
- Operational Management: Oversee the smooth and efficient operation of the practice, including managing administrative and clinical workflows, patient services, and internal communication.
- Team Leadership: Manage and support an experienced team of healthcare professionals and administrative staff, fostering a positive, productive working environment.
- Financial Management: Monitor and manage the practice's financial performance, including budgeting, resource allocation, and ensuring compliance with relevant regulations. This will involve a thorough understanding of income streams from the GMS contract and non-GMS work and ensuring that contractual requirements for unified services, supplementary services and quality improvement projects are met efficiently. This will include liaising with our accountants and bank ensuring that all financial aspects of the practice including pay, partnership trading accounts are maintained to a very high standard
- Compliance and Governance: Ensure that the practice adheres to all regulatory and contractual requirements, including those related to the Clinical Governance Practice Self-Assessment Toolkit (CGPSAT) and General Data Protection Regulation (GDPR).
- Strategic Development: Work with the clinical team and stakeholders to implement strategies that improve service delivery, patient outcomes, and patient satisfaction.
- IT and Systems Management: Ensure the practices IT systems are used effectively and remain compliant with healthcare standards.
Person Specification
Qualifications
Essential
- GCSE or equivalent grade A to C in English and Maths.
Desirable
- Degree level qualification in relevant subject (e.g. management, healthcare, human resources, business)
- Business or Management Qualification (e.g. diploma or higher qualification).
- ILM Level 5 or 7 in Leadership and Management
- Institute of General Practice Management Certification
- Diploma in Primary Care Management
Experience
Essential
- Proven experience in a Practice Manager or similar management role within a healthcare setting, ideally within a GMS practice.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Financial acumen, including budget management and resource allocation.
- Knowledge of the claims process for all services provided by the surgery
- In-depth knowledge of NHS policies, healthcare regulations, and GMS contract.
- Proficiency with medical software and practice management systems (We use the EMIS Care system).
- Strong problem-solving abilities and the ability to work under pressure.
Desirable
- Experience in Health Inspectorate Wales inspections and managing compliance.
- Knowledge of clinical governance frameworks and quality improvement processes.
- A relevant management or healthcare qualification (e.g., Business Management, Healthcare Management, or equivalent).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Clifton Surgery
Address
151 – 155 Newport Road
Roath
Cardiff
CF24 1AG
Employer's website
https://www.Cliftonsurgerycardiff.nhs.wales (Opens in a new tab)
For questions about the role please contact:
GP partner, Dr Ceri Walby
or
Practice Manager, Alun Bevan
All applications to be sent to Alun.bevan2@wales.nhs.uk
Date posted
7th March 2025
Closing date 31st March 2025
Salary range:
Salary is negotiable depending on experience but will be within the range £35,000 to £45,0000 per year.
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working.
Job location
Clifton Surgery
151-155 Newport Road
Cardiff
CF24 1AG
